I am working an early shift for my corporate masters so my regular post that would appear here will be delayed a few hours. In the meantime consider this. If a user calls me and doesnt know how to create a desktop shortcut should they be:
A) Beaten about the head with their laptop
B) Sent to the nearest 1st grade class and given a computer usage class by the 7 year olds
C) Fired ASAP since they are selling software
D) Politely shown how to create the shortcut while their user profile is forever tagged as having an I.10 error and made an example of in a company wide email.
E) All of the Above.
Have a great morning; be back with more in a few hours.